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Valuable website usability articles by Jakob Nielsen
Two very helpful pages from Jakob Nielsen about website usability. A confusing website is one that visitors will leave. Quickly and permanently.
Jakob Nielsen is a recognized website usability expert. You can also sign up for his AlertBox newsletter.
http://internetevangelismday.com/blog/archives/11800
Stop people leaving your website. Ingraphic and testing
Think about it. How many confusing websites do you leave in frustration? Apply the same outsider's eye to your own. Or, much better, test your site with web users of only modest web ability, who do not know your site. This is easy to do and will repay the time and effort a thousand times over.
http://internetevangelismday.com/blog/archives/8823