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Usability - the key to helping and keeping site visitors
It is sad but true, that very many websites fall down in the area of usability. Because the site designers knows their sites backwards, they fail to appreciate that a first-time visitor will see things very differently. It’s like visiting a new city as a tourist, rather than being a native dweller!
http://internetevangelismday.com/usability.php
Best books on web design, usability, web writing, inc 2 free e-books
The books in this section cover different aspects of writing and creating usable websites, and are highly recommended.
http://internetevangelismday.com/bookreviews/web-design.php?id=menu
Book review: Don't Make Me Think! A Common Sense Approach to Web Usability, Steve Krug, New Riders
This is probably the best book available on how to build usability into a website. ‘Usability’ means: enabling visitors to find what they are looking for, and present it to them in an intuitive way they can easily understand. Few websites implement all Steve’s common-sense recommendations, and lose out as a result. He also provides a vital section on how to use other people to test a website.
http://internetevangelismday.com/bookreviews/dont-make-me-think-usability.php